Beyond Assessment and Redesign: Mastering Measurement, Sales Support Programs, and Implementation in Sales Change Programs

These next stages are where strategy meets execution, where plans become reality, and where lasting competitive advantage is forged. Let’s dive into these critical phases that ensure your sales change program not only launches but thrives.

Measurement: Transforming How You Gauge Sales Success to Drive Customer-Centric Growth

Organizations that have embarked on change programs quickly realize that traditional sales metrics no longer suffice. Prior to change, companies often relied on base revenue and new revenue as their primary performance indicators. However, these metrics fail to capture the full story-especially the costly phenomenon of customer churn, where buyers switch to competitors shortly after purchase.

Why Measurement Must Evolve

To truly align sales efforts with long-term business health, companies now incorporate more nuanced metrics such as:

• Customer satisfaction – reflecting the quality of the customer experience.

• Customer profitability – ensuring efforts focus on the most valuable clients.

• Customer retention and account growth rates – key indicators of sustained success.

This shift moves the focus from simply “selling more” to selling smarter-prioritizing relationships that yield lasting value.

Activity Drivers: Measuring What Matters

Some companies go further by integrating activity drivers into their measurement systems. These are behaviors proven to lead to success, such as:

• Deepening engagement within customer accounts.

• Building comprehensive account profiles.

• Understanding evolving customer and prospect needs.

• Leveraging cross-selling opportunities across the organization.

By rewarding these activities, organizations align incentives with the behaviors that truly drive profitable growth.

Productivity and Investments in the Sales Function: Maximizing Salespeople’s Time and Impact

After redesigning the sales organization and redefining success metrics, the next challenge is boosting sales productivity-getting the highest possible return on the limited time salespeople have each day.

The Time Challenge: Making Every Minute Count

Imagine if salespeople had 36 hours in their day instead of 24. Since that’s impossible, companies must instead optimize how salespeople spend their time by:

• Reducing or reallocating non-selling tasks that can be handled by others.

• Streamlining administrative burdens.

• Providing tools and systems that simplify internal processes.

The goal is to enable sales teams to focus on what they do best: building customer relationships and closing deals.

Investing to Avoid Corporate Anorexia

In pursuit of cost-cutting, many companies have trimmed sales forces to dangerously lean levels-sometimes too lean to seize growth opportunities. This “corporate anorexia” limits the ability to pursue new markets or deepen existing customer relationships.

Smart organizations recognize that strategic investments in hiring, training, and technology are essential to fuel growth and maintain competitive advantage, especially during periods of change.

Sales Support Programs: Energizing Performance Through Training, Collaboration, and Motivation

Change can be disruptive, and sustaining momentum requires robust sales support programs designed to energize and guide the sales force.

Training, Compensation, Rewards, and Technology

Effective sales support includes:

• Continuous training to build new skills aligned with the change.

• Thoughtfully designed compensation and reward systems that motivate desired behaviors.

• Deployment of sales automation and artificial intelligence tools to reduce friction and increase efficiency.

• Strong supervision and coaching to reinforce new processes and mindsets.

Marketing and Sales Collaboration: Bridging the Divide to Serve Customers Better

A common obstacle in sales transformation is the “coffee room turf war” between marketing and sales – an often underestimated cultural clash that can undermine customer-centric strategies.

However, when marketing and sales collaborate effectively, the benefits are significant:

• Sales teams provide marketing with rich customer insights that inform product development and messaging.

• Marketing equips sales with targeted leads and tools to focus efforts on the highest-potential prospects.

Closing this gap is essential for delivering seamless customer experiences and maximizing revenue.

Sustaining Sales Force Motivation: The Heartbeat of Change

Maintaining morale during transformation is critical. Key strategies to keep motivation high include:

• Using compensation strategically to reinforce new priorities.

• Eliminating unnecessary administrative burdens so salespeople can focus on selling.

• Engaging in ongoing dialogue between management and sales teams about the change process, challenges, and future vision.

Without this sustained focus, salespeople tend to revert to old habits that may no longer align with company goals or customer needs.

Lessons Learned: Essential Change Management Skills for High-Performing Sales Organizations

Drawing from extensive research and practical experience, here are critical recommendations for leaders driving sales change programs:

• Act Before It’s Too Late: Become a learning organization that anticipates market shifts and initiates change proactively.
• Involve Marketing and Sales Broadly: Engage key stakeholders early and often to build ownership and reduce resistance.
• Assemble and Use Factual Information: Base decisions on rigorous data rather than anecdotes to accelerate and improve change outcomes.
• Invest in Tools, Processes, and Programs: Recognize the scale of change needed and upgrade sales infrastructure accordingly.
• Communicate Change to Customers: Keep customers informed to manage expectations and reinforce your commitment to meeting their evolving needs.

Take the First Step Towards Strategic Renewal Today.

Are you ready to move beyond assessment and redesign to truly transform your sales organization? The stages of measurement, productivity enhancement, and sales support are where change takes root and delivers lasting impact.

How We Can Support Your Journey:

    Schedule Your Free One-Day Sales Organization Assessment: Gain a comprehensive review of your sales processes and strategies.

    Identify Key Areas for Improvement and Growth: Receive tailored, actionable recommendations.

    Partner with Experts: Leverage our proven methodologies to design and implement change programs that drive measurable results.

Secure your complimentary 60-minute consultation today and start building a more effective, customer-focused sales organization.

Contact us now to take the next step in your sales force change management initiative. Together, we’ll turn change into your greatest competitive advantage.

Inna Hüessmanns, MBA